Contact MeraScene Support
We do not guarantee a specific response time, but normally aim to reply within 1–2 business days.
Help us understand the issue
When applicable, include the email connected to your account, device model and Android version, MeraScene app version, a short description and a screenshot of the error.
AI creation
Tell us which scene or template you selected and what happened. If the app shows an error, include a screenshot. Do not email another person’s private photo unless you have permission to share it with support.
Purchases and subscriptions
Android purchases and subscriptions are processed through Google Play. Include your Google Play order number for a completed-purchase question, but never full card details.
To manage or cancel a subscription: open Google Play → profile picture → Payments & subscriptions → Subscriptions → MeraScene.
Deleting your account does not automatically cancel an active Google Play subscription.
Account access
If you cannot access your account, tell us you use Google Sign-In and include the visible error message. Never send a password or one-time verification code.
Privacy and deletion
Read our Privacy Policy or visit Delete Your MeraScene Account. The support address may also be used for privacy requests and legal notices.
Report an AI-generated result
Use the Report option on the generated result whenever possible. If you cannot access it, email support and describe the concern without attaching unnecessary personal information.
Legal and policy links
MeraScene is provided by ROADONE LIMITED.